Support

Write to Move Support in the App

The fastest way to reach us: open Profile → menu in the top-right corner → Support → Message. You'll get a chat with Move Support, marked with the verification badge next to the name.

Email

General questions and bug reports: [email protected]

Abuse, illegal content, urgent moderation: [email protected]

We reply within 1–3 business days.

How to report a user, post, Moves or listing

  1. In the App, open the post, Moves, Logbook, listing or profile you want to report.
  2. Tap the three dots.
  3. Choose Report, select a reason and add a comment.
  4. If you don't want any contact with this person, choose Block as well.

We review every report within 24 hours and act according to the Terms of Service and the Community Guidelines (in the App: Settings → Community Guidelines).

How to delete your account

  1. Open Profile and tap the menu in the top-right corner.
  2. Go to Settings → Delete account at the bottom.
  3. Type the confirmation word and confirm.

You're signed out on all devices. For 30 days you can restore the account — sign in with the same email and tap Restore. After that, your profile and personal posts are deleted for good. Your cars and everything on their pages stay — the owner is shown as a deleted account. Messages you sent stay with the people you sent them to.

Password reset

Tap Forgot password on the sign-in screen of the App. We'll email you a link that opens the Reset password page.

FAQ

Someone is harassing me. What can I do?

Open their profile, tap the three dots and choose Block. They will no longer see your content or be able to message you. Report them as well — serious cases lead to account suspension.

I sold my car. What happens to its page?

Open the car's page, tap Transfer and choose the new owner. Once they accept, the car's page moves to them with its history. If ownership is disputed, write to Move Support.

What does the badge next to a name mean?

The verification badge means Move has confirmed the account is authentic. Move Support always has it — if someone writes to you as "Move Support" without the badge, it isn't us. Report the account.